This Privacy Policy is carefully formulated by HONG KONG SILK WAY TECHNOLOGY LIMITED (hereinafter referred to as "we") and applies to users who are 18 years of age or older and are using the Sopi platform (hereinafter referred to as the "Platform"). If you are under 18 years of age, for the protection of your rights and interests, please do not use this Platform. When you use the Platform, it means that you have carefully read, fully understood, and agreed to the Terms and Conditions and this Privacy Policy, and at the same time, you authorize us to process your personal information in accordance with the provisions of this Policy. If you do not agree with any content of this Policy, please do not use the Platform to avoid any inconvenience.
We reserve the right to update this Policy in a timely manner. When the Policy is updated, we will make every effort to notify you through reasonable and effective means. It is recommended that you regularly review this Policy. If you continue to use the Platform after the update, it will be deemed that you have agreed to the updated Policy. If you do not agree with the updated content, you have the right to choose to stop using the Platform, and we respect your decision.
This Privacy Policy covers the following main aspects: the specific situations and methods of information collection, the purposes and scope of information use, the objects and scenarios of information sharing, the rights enjoyed by users, the rules and guarantees for data storage and transmission, security protection measures, the use instructions of technologies such as Cookies, regulations on the protection of minors' information, disclaimers, contact information, and basic company information.
When registering, uploading content to the Platform, or contacting us, you may provide some or all of the following information:
When you use Sopi, we will automatically collect the following personal data through technical means:
We may collect information related to you from third-party services (such as advertising, payment, and analysis partners). However, it should be noted that this Policy does not apply to the collection and processing of your information by third parties. The processing of your information by third parties is subject to their respective privacy policies. When interacting with third parties, please carefully read and understand their privacy policies to protect your own rights and interests.
The information regarding the third-party services we utilize is as follows:
| Name of SDK | Purpose | Collected Information | Requested Access |
|---|---|---|---|
| Shumei SDK | Data statistics and Anti-cheating |
(1) Basic equipment information, including equipment brand, equipment manufacturer, equipment model number, equipment name, equipment system type and version, equipment basic configuration, equipment basic settings, equipment environment; (2) Device identification information, Android ID, IDFV (Identifier For Vendor), IDFA (Identity for Advertisers), OAID (Open Anonymous Device Identifier) (3) Device network information, including network access form, wireless router identification (BSSID, SSID) and IP address, WIFI list, network operator information, network base station information, network connection status (4) Device application information, including SDK host application package name and version number |
For Android: INTERNET ACCESS_COARSE_LOCATION READ/WRITE_EXTERNAL_STORAGE ACCESS_NETWORK_STATE For iOS: INTERNET |
| Hyphenate-chat SDK | One-to-one chat | (1) User ID, app ID (application package name), random device ID, device hardware type, device model, system type, SDK version, device network type, and time taken for login. |
For Android: Network connection status (ACCESS_NETWORK_STATE)Wi-Fi network status (ACCESS_Wi-Fi_STATE and CHANGE_Wi-Fi_STATE) Access to the Internet (INTERNET) Device storage (WRITE_EXTERNAL_STORAGE) Device storage (READ_EXTERNAL_STORAGE) For IOS: Access to the Internet (INTERNET) |
| Zego Express-Video SDK | Real-time audio services |
1) User ID and username: used to identify user identities. 2) Device SDK ID, device brand, app version number, and app name: used to distinguish the operating status of different devices and system versions, ensure product service compatibility across different devices, and locate the source of abnormal issues. 3) IP address and system operation logs: used to match users with the most suitable service nodes for precise scheduling. |
For Android: android.permission.RECORD_AUDIO android.permission.INTERNET android.permission.ACCESS_WIFI_STATE android.permission.ACCESS_NETWORK_STATE android.permission.BLUETOOTH android.permission.WRITE_EXTERNAL_STORAGE For IOS: NSMicrophoneUsageDescription |
The personal information we collect will be used for the following purposes:
We attach great importance to the security of your personal information. Without your explicit consent or relevant legal permission, we will never provide, disclose, or share your personal information with third parties without authorization. However, in the following specific and reasonable circumstances, we may share your information with third parties:
Within the group, we may share your information with the parent company, subsidiaries, or other group companies. The purpose is to integrate group resources, give full play to the synergy effect, and provide you with more comprehensive and high-quality services. At the same time, we ensure that the group companies participating in the information sharing strictly comply with the provisions of this Policy and give the same protection and respect to your information.
When major transactions such as acquisitions, mergers, or business entity changes occur between companies, if permitted by law, your personal information may be transferred to the business successor in accordance with relevant regulations. We will do our best to ensure that your information security and rights and interests are not damaged during this process, and the business successor will assume the corresponding responsibility for protecting your information.
In order to create a healthy and harmonious community environment, we will actively cooperate with relevant third parties to firmly safeguard intellectual property rights or other legitimate rights. When responding to legal processes such as subpoenas and court orders, or to effectively protect the rights, interests, and safety of all parties, we may disclose your information within the scope permitted by law. In addition, we will actively cooperate with law enforcement agencies in inquiries. When required by law or when we deem it necessary, we will reasonably assert or waive corresponding legal objections or rights to maintain the dignity of the law and social fairness and justice.
Within the scope permitted by applicable laws, you have the following important rights regarding the personal information we process:
We solemnly promise that we will not take any discriminatory measures against you for exercising any of the above rights. Whenever you exercise these rights, we will wholeheartedly serve you and fully protect your legitimate rights and interests.
If you wish to exercise the above rights, you can contact us by sending an email to contacts@sopi.chat. After receiving your request, we will immediately initiate the identity verification process to ensure the authenticity and security of the request. After successfully verifying your identity, we will, in strict accordance with relevant legal provisions, respond to your request in a timely and accurate manner within a reasonable period of time, solve problems for you, and make you satisfied.
However, it should be noted that in some special circumstances, we may not be able to fully meet your request. For example, when your request may damage the legitimate rights of others; when satisfying your request will seriously hinder our normal business operations and cannot be resolved through reasonable alternative measures; when satisfying your request violates existing laws and regulations; when we cannot verify your identity through reasonable means and cannot ensure the authenticity and legality of the request; or other circumstances where the law clearly allows us to refuse. In any case, we will adhere to the principle of good faith and explain to you in detail the specific reasons and basis for being unable to meet your request, and strive for your understanding and support.
If, after careful consideration, you no longer wish to use the Sopi Platform, or decide to withdraw your necessary consent for us to process your personal information, you can delete the entire Sopi account through the following simple steps: First, open the Sopi application, then click "Profile" > "Settings" > "Account Security" > "DELETE ACCOUNT" in sequence, and finally click "DELETE ACCOUNT" > "CONFIRM". After completing these operations, your account will be successfully deleted, and we will also properly process your personal information in accordance with relevant regulations to ensure that your information security and privacy are fully protected.
As a leading global social application, the operation of Sopi relies on servers distributed in multiple countries (including the United States). During the process of providing services to you, your personal information may be stored on servers outside your country or region of residence. Even so, we always give top priority to the security of your information and have taken a series of strict and effective measures to ensure that your information is properly processed and protected in accordance with applicable laws during the storage and transmission process. For example, we have signed legally binding contract commitments with all parties involved in data storage and transmission in accordance with relevant legal provisions, clarifying the responsibilities and obligations of each party in protecting your personal data, and building a solid defense line for your information security.
In terms of data storage periods, we strictly store your personal information within a reasonable period in accordance with the provisions of laws and regulations. Once the specified period has passed, we will promptly delete or anonymize the information to ensure that your information is not retained unnecessarily and to maximize the protection of your privacy.
We have invested a large amount of human, material, and technical resources and implemented a series of reasonable and comprehensive security measures, aiming to comprehensively protect your information (including your personal information) and prevent it from being lost, misused, or tampered with. Specifically, we adopt advanced firewall technology and build servers with excellent security performance. Through these technical means, we provide a solid guarantee for the confidentiality of your information, ensuring that your information is not illegally obtained during the storage and transmission process. At the same time, we have a professional team of technical experts who are always vigilant, constantly working hard to optimize and improve the platform's security mechanisms, and are committed to creating a secure and reliable network environment for you, allowing you to use our website and services with confidence.
However, we also need to be honest and tell you that in the current complex and changeable network environment, no website or Internet transmission can be absolutely secure. Although we have made every effort to take various security protection measures, we still cannot completely eliminate security vulnerabilities such as unauthorized access and hacker attacks. Therefore, we strongly recommend that you actively take necessary self-protection measures during the process of using the Platform, such as logging out of your account in a timely manner after each use to avoid potential security risks caused by long-term account login. At the same time, it should be reminded that the security of information during the transmission to our website is, to a certain extent, beyond our control, and you need to bear the risk of this part of the transmission. However, once we successfully receive your information, we will immediately start a series of strict procedures and security functions and take all necessary measures to prevent unauthorized access, and do our best to protect the security of your information.
In order to further enhance the security of your personal information, we sincerely recommend that you must properly keep your password and never disclose or share your password information with any third party. The password is an important line of defense for the security of your account. Once it is lost or leaked, it may lead to serious security threats to your personal information. If the unfortunate situation of password loss or leakage occurs, please be sure to report it to our professional support team through online customer service at the first time, so that we can assist you in taking countermeasures in a timely manner. At the same time, you should immediately change your password through the "Settings" page of the Platform and reset a password with high strength and strong security to add a solid security lock to your account. It should be especially emphasized that if the security of your personal information is threatened due to your failure to properly keep your password, according to relevant regulations, we will not assume corresponding responsibilities. Moreover, this behavior may have violated the relevant agreements of the Terms and Conditions, which may have an adverse impact on your usage rights and interests on the Platform. Therefore, please attach great importance to password security and effectively protect your personal information.
In order to ensure the efficient and stable operation of the application and bring you a more smooth and convenient user experience, we sometimes place small data files named Cookies on your device. In fact, most application developers will adopt similar technical means, which has become a common practice in the industry. A Cookie is essentially a small text file that will be automatically saved to your device when you visit our website or application. Its main function is to remember some of your operations and preference settings during the use process, such as your login status, browsing history, personalized interface settings, etc. Through these memory functions, it can greatly improve your user experience, allowing you to quickly and conveniently enter the familiar use environment without repeating cumbersome settings when you visit next time.
You can control whether to accept Cookies in a variety of ways according to your own needs and preferences. If you wish to adjust the relevant settings, you can contact our customer service team at any time, and we will provide you with detailed guidance and assistance. You can also directly make corresponding adjustments in the settings of the browser you are using. The setting methods of different browsers may vary slightly, and you can refer to the help documentation of the browser for specific operation methods.
We strictly comply with relevant laws and regulations and firmly do not provide services to minor users under 18 years of age (or the age of majority stipulated by local laws), nor will we deliberately collect or retain their personal information. If we accidentally collect the personal information of minors, we will immediately take measures to delete the relevant information and cancel the corresponding accounts.
We are well aware of the important guardianship responsibilities of parents or legal guardians in the online activities of minors. Parents or legal guardians are requested to supervise and manage their children's use of online services. If a minor uses our services by providing false information claiming to be an adult, the parents or legal guardians shall bear all consequences arising therefrom. We recommend that parents and guardians strengthen their children's online safety education, guide them to establish correct online safety awareness, and closely monitor their online activities to ensure compliance with our policies and applicable laws.
If you discover that a minor is using our services or we have accidentally collected information about your child, please contact us immediately at contacts@sopi.chat. We will respond promptly, assist you in deleting all the child's information, and block the relevant account to fully protect the information security of minors.
To create a safer online environment for minors, we strictly adhere to applicable laws and regulations and have implemented the following specific protection measures:
The Platform provides you with an instant messaging function, which facilitates your communication and interaction with other users. However, the online environment is complex and changeable, and we recommend that you be cautious about the information disclosed by other users. To better protect your personal privacy and information security, please do not casually place sensitive information, such as email addresses, phone numbers, etc., in your personal profile, as these information may be misused by malicious actors. When you decide to post sensitive content involving religious beliefs, health details, etc., please consider carefully. Once you post such information, you are deemed to have consented to our processing of the relevant information in accordance with this Policy, and you also assume all risks arising therefrom. If the content you post violates the relevant provisions of the Terms and Conditions or this Policy, we have the right to take measures such as disabling your account according to the specific circumstances.
If you have any questions, comments, or suggestions regarding this Privacy Policy, or if you need to exercise your relevant rights, please feel free to contact us using the following methods:
Email: contacts@sopi.chat
Our professional staff will promptly handle your email and provide you with a response within a reasonable period of time.
Company Name: HONG KONG SILK WAY TECHNOLOGY LIMITED
Address: ROOM S068, 2/F, THE CAPITAL, 61-65 CHATHAM ROAD SOUTH, TSIM SHA TSUI, KOWLOON, HONG KONG
Postal Code: 999077
Telephone: +852 46139194